Expect ALL equipment to be clean
and in good repair.
Express dissatisfaction and
suggest changes without coercion, discrimination, reprisal or
unreasonable interruption in service.
Have any and ALL questions
answered promptly, correctly and courteously.
Know that if you are found
unresponsive, AA Medical Equipment's policy is for staff to call
911 for Emergency Medical
Prompt delivery and to be fully
informed on the use, and care of ALL AA Medical Equipment in
Refuse delivery of any and ALL
equipment and services.
The right to appropriate
assessment and management of cardio-pulmonary pain.
To be informed of ALL options if
the need to transfer care arises.
To be served by competent and
To be treated fairly with courtesy
To choose a provider of homecare
To expect a resolution to any
problem or complaint.
To expect and be assured that ALL information will
be kept in strictest confidence.
To receive assistance in
transferring to another provider.
To receive detailed explanation of
To receive explanations that can
be easily understood.
To participate in decisions about
To voice grievances and
recommended policy changes.